Política de reembolso

30-day returns

You can request a return within 30 days of the delivery date. The item has to be unworn and unwashed, in the condition it arrived in, with every tag attached and with the dust bag or box it came with.

How to start a return

Write to us through our contact page with your order number and the item you would like to return. We answer within 24 hours with the return instructions and the address to use.

Please contact us before sending anything back. A parcel that arrives without return instructions cannot be matched to an order, and it may be delayed or refused.

Return shipping

When an item is faulty, damaged or not what you ordered, we pay for the return shipping. When you return because of fit or a change of mind, you arrange and pay for the return shipping. We recommend a tracked service, because the parcel is your responsibility until it reaches us.

Refunds

After your return arrives and passes inspection, we refund your original payment method. Your bank or card issuer can take a further 5–10 business days to show it on your statement. The original shipping cost is refunded only when the return is caused by a fault on our side.

Exchanges

The quickest way to get another size or colour is to return the original for a refund and place a new order, so you do not wait on stock. Let us know when you start the return and, where we can, we will hold the size you want.

Items we cannot accept back

Swimwear and underwear with the hygiene seal removed, and any item that was worn, altered, washed or damaged after delivery.

Faulty items

If something arrives damaged or not as described, send us a message with photographs within 48 hours of delivery and we will resolve it at our cost.

FAQ

How long will my order take to arrive?

Orders are prepared within 1–2 business days. After dispatch, delivery takes 2–4 business days in the United States and 5–9 business days across Europe.

These are estimates rather than guarantees. Customs checks and peak periods can add a few days.

What does shipping cost, and will I owe customs?

Shipping is calculated at checkout from your address and the size of your order. You see the exact amount before you confirm payment, and nothing is added afterwards.

Customs duties and import taxes, when they apply, are set by the destination country.

How do I choose the right size?

Each product page lists the sizes available for that specific piece, and our size chart converts between US, UK and EU.

If you are between sizes, write to us with the piece you are looking at and your usual size and we will tell you which one to take.

What if I need to return something?

You can request a return within 30 days of delivery. Items need to be unworn, in original condition, with the tags still attached.

Write to us before sending anything back so we can issue return instructions. Once your return arrives and passes inspection we refund your original payment method.

Is checkout secure, and what can I pay with?

Checkout runs on Shopify's encrypted, PCI-compliant infrastructure. We never see or store your card details.

The payment methods available for your country are shown at checkout.

How do I track my order?

As soon as your parcel leaves the warehouse you receive an e-mail with a tracking number and a link.

If 48 hours have passed since that e-mail and the tracking has not moved, contact us and we will follow up with the carrier for you.

Can I still change or cancel my order?

If your order has not been dispatched, we can usually change the size, correct the address or cancel it. Send us your order number as quickly as you can.

Once a parcel is with the carrier we can no longer modify it, and from that point the route is a return.